Our Vision
Ezekiel 36:26 (NLT):
"And I will give you a new heart, and I will put a new spirit in you. I will take out your stony, stubborn heart and give you a tender, responsive heart."
We believe no heart is permanently hardened by pain. Rooted in Ezekiel 36:26, our vision is to cultivate a safe, sacred space where guarded and broken hearts find the freedom to soften, heal, and become whole. We walk with people as they move out of self-defense and survival, replacing the heavy burden of stone with a tender, living, and responsive heart.
Training the Next Generation
New Heart Counseling Centers exists not only to offer care, but to form the next generation of trauma-informed clinicians. We intentionally train interns and emerging therapists in relational safety, a non-pathologizing understanding of the human heart, and specialized modalities including EMDR, Internal Family Systems (IFS), and Spiritually-Integrated Cognitive Processing Therapy.
Through supervised clinical experience and ongoing formation, we equip clinicians to walk wisely with survivors of severe trauma—especially military members, veterans, first responders, and those impacted by sexual trauma and domestic violence—honoring the adaptive strategies that once kept them safe while gently inviting the heart to soften.
We also sponsor trainees to become group facilitators with New Heart of Texas Ministries and New Heart of Colorado Ministries, focusing on Rachel’s Vineyard, Grief to Grace, and Duty to Heal. This partnership allows emerging clinicians to gain hands-on experience facilitating intensive, Christ-centered retreats that support deep heart restoration.
Our hope is to raise up therapists who understand that true healing is not behavior modification, but the gradual restoration of a tender, responsive heart—and to serve as a trusted consulting resource for churches, agencies, and organizations seeking to respond more wisely to trauma.
Our Partnerships
We actively collaborate with like-minded ministries dedicated to trauma-informed, Christ-centered care and lasting heart restoration.
New Heart of Texas Ministries
Providing Christ-centered hope and healing for men and women impacted by traumatic experiences. Hearts wounded by abortion, sexual, physical, emotional, and spiritual abuse—as well as service-related post-traumatic stress—are transformed through a retreat-based ministry.
New Heart of Colorado Ministries
Offering intensive, retreat-based healing in the breathtaking landscapes of Colorado, guiding individuals through rest, rejuvenation, and profound restoration.
Core Principles
1. Relational Safety Before Transformation
Softness cannot be forced; it can only flourish where safety is guaranteed. We honor the “heart of stone” as a survival response to pain and prioritize creating non-judgmental, secure environments where self-defense can naturally be laid down.
2. Grace-Fueled Stewardship (Donor-Led Partnership)
Healing should never be limited by financial barriers. Through the generosity of our donor community, we bridge abundant resources and profound human need—ensuring every person, regardless of circumstances, has access to deep, restorative care.
3. Gentle, Long-Term Accompaniment
True heart restoration is a process, not a program. We walk alongside individuals at their own pace, moving away from quick fixes or forced compliance and into the patient, tender work of long-term healing and renewed responsiveness.
4. Wholeness over Behavior Modification
Following Ezekiel 36:26, our focus is not merely correcting outward actions but nourishing inward renewal. We attend to the whole person—mind, spirit, and emotional heart—trusting that genuine transformation flows naturally from a restored center.
Faqs
Do you accept insurance?
Financial Transparency & Privacy First
Protecting Your Confidentiality & Personal Agency
At New Heart Counseling Centers, we intentionally operate on a self-pay model to protect your clinical privacy, preserve your personal agency, and ensure your treatment is guided solely by your unique needs—not third-party insurance mandates.
- Private Pay & Absolute Confidentiality
Commercial insurance billing requires submitting formal mental health diagnoses and detailed treatment records to third-party databases. For first responders, tactical professionals, and individuals healing from complex trauma, childhood abuse, intimate partner violence, MST, or moral injury—keeping your care off permanent medical files is often vital for your personal peace of mind and professional agency. - Out-of-Network Superbills
While we do not bill commercial insurance or Medicaid directly, we can provide a monthly statement called a Superbill upon request. You may submit this document to your commercial insurance provider for potential out-of-network reimbursement. Please note: Submitting a Superbill requires assigning a formal clinical diagnosis that becomes part of your insurance claim record.
Self-Pay Transparency | High Confidentiality
What if I cannot afford therapy?
New Heart Counseling Scholarship Program
We believe high-caliber, specialized mental health care should not be out of reach during life's hardest seasons. To support our local community, New Heart Counseling Centers maintains a limited number of Reduced-Fee Scholarship Slots for individuals facing severe financial hardship or navigating acute recovery.
- Short-Term, High-Impact Focus: Scholarship placements are structured as time-limited clinical blocks (typically 8–12 sessions) aimed at stabilizing acute crisis and building core self-agency.
- Application & Availability: Scholarship slots are awarded based on financial need, clinical fit, and current caseload capacity across our (TBD) locations.
Is my therapy confidential?
Yes. Absolute confidentiality and discretion are core foundations of our practice. By structuring our practice to avoid commercial insurance billing, we ensure that your personal history, session notes, and treatment progress remain strictly between you and your therapist.
- Private Pay & Medical File Protection: Because we do not bill commercial insurance or Medicaid, we are not forced to submit formal diagnoses, treatment plans, or intimate personal details to third-party corporate databases. For first responders and survivors of complex trauma, childhood abuse, intimate partner violence, rape, military sexual trauma (MST), human trafficking, PTSD, C-PTSD, or moral injury—this privacy barrier prevents your care from impacting background checks, security clearances, or permanent health records.
- Confidential Scholarships: We understand the extreme privacy needs of military personnel and first responders. To support care without compromising discretion, our initiative offers private, sensitive, and cost-free counseling scholarships directly to military members and veterans.
- Superbills & Your Choice: If you choose to seek out-of-network reimbursement from a commercial provider using a monthly Superbill, please be aware that insurance companies require a formal mental health diagnosis code to process the claim, which then enters your permanent insurance record. You retain complete control over whether or not to utilize this option.
- Legal & Ethical Limits: Like all licensed providers, our legal and ethical duty to hold your information confidential is absolute, with standard exceptions governed by state law (such as imminent threat of harm to yourself or others, or suspected abuse of a child or vulnerable adult).
How do you match me with the right therapist?
Your choice, safety, and comfort always come first. We believe effective therapy relies heavily on a strong, trusting connection with your provider, which is why we prioritize both clinical alignment and personal fit.
- Request a Clinician: If you have explored our team bios and resonate with a specific counselor, you can request them directly. We respect your autonomy and will do everything possible to match you with your preferred provider based on their current availability.
- Collaborative Matching: If you aren't sure who to choose, we don't just assign you to the next open slot. We carefully evaluate "Clinical Fit"—ensuring your therapist has specialized expertise in areas like complex trauma, C-PTSD, Play Therapy, or moral injury—alongside "Personality Fit" so you feel truly supported from day one.
- Specialized Trauma & Discretion-Focused Care: For first responders, veterans, active duty members, and survivors of complex trauma, we match you with clinicians who deeply understand the unique nuances, privacy considerations, and clinical modalities required for high-stakes, sensitive healing.
Do you offer Telehealth or In-Person sessions?
Yes, we offer both in-person and secure telehealth sessions. We tailor our meeting formats to best suit your clinical needs, comfort level, and personal privacy preferences.
- In-Person Therapy: Recommended for adults, first responders, and individuals who benefit from a dedicated, physical "safe space" outside of their home or work environment. Our office provides a comfortable, highly confidential setting.
- Telehealth (Online Therapy): We offer encrypted, HIPAA-compliant video sessions for busy professionals, parents with tight schedules, or clients living throughout Colorado. Telehealth allows you to receive high-quality, discreet care from the safety and comfort of your own private space.
- Flexible Approach: Depending on your treatment goals and schedule, you and your therapist can discuss whether in-person, remote, or a hybrid combination offers the best fit for your healing journey.
Do I need a formal diagnosis to use your services or receive scholarship care?
If you elect to request a monthly Superbill for commercial insurance reimbursement, insurance companies mandate a formal DSM-5 diagnosis code (such as PTSD or Anxiety) to establish "medical necessity." While we provide these codes when legally required, we reject the pathologizing view that trauma responses are a personal "dysfunction." Through our trauma-informed framework, we shift the question from "What is wrong with you?" to "What happened to you?"—honoring your symptoms as protective survival adaptations rather than disorders.

